Our experienced claims specialists work closely with your insurance carriers and third-party administrators to assign qualified and dedicated adjusters who best fit your organization.
3-Point Contact Within 24-Hours
We assist you in setting up a 3-point contact process designed for a quicker and more effective approach to handling claims.
Dedicated Claims Contact
Atlas will work with your dedicated adjuster to facilitate response and handling.
Cost Containment
We make controlling claim costs a priority. For serious injuries or complex medical circumstances, we will insist on having services such as Medical Bill Review, Pharmacy Management, Early Medical Case Management Intervention and a Preferred Provider Network involved.
Proactive Claims Management
We expect claims adjusters to make every effort to expedite resolution of claims. This includes maintaining a monthly diary and utilizing appropriate resources in a timely manner.
Services:
- Claims Best Practices Evaluation and Solutions for Improvement
- Relationships and Partnerships with Insurance Carriers & TPAs
- Claims Management Education & Training
- Written Claims Management Programs
- Telephonic Injury Triage Guidance
- Timely Claim Reporting Guidance
- Return to Work/Stay at Work Guidance
- Claim Review Meetings and Claim Closure Effectiveness
Frequently Asked Questions About Claims Management Consulting
Claims management consulting positions Atlas as your advocate during the entire claims process, working directly with your insurance carriers and third-party administrators to push claims toward fair, fast, and cost-effective resolution. This includes setting up a 3-point contact within 24 hours of a loss, assigning dedicated and qualified adjusters, monitoring open claims through monthly diaries, and intervening early on serious injuries with medical bill review, pharmacy management, and case management resources. The goal is to control claim costs, shorten resolution timelines, and protect your loss ratio over time.
The 3-point contact process requires the assigned claims adjuster to make contact with three key parties within 24 hours of the claim being reported. Those parties typically include the injured employee or claimant, the employer, and the treating medical provider for injury claims. This early outreach accelerates fact-gathering, prevents miscommunication, and helps reduce the chance that small issues become larger disputes. It is one of the most effective ways to improve claim outcomes and is a core best practice Atlas builds into its consulting framework.
Atlas applies several cost containment strategies during the claims process. For serious injuries or complex medical claims, Atlas insists on Medical Bill Review to identify overbilling and inflated charges, Pharmacy Management to control medication costs, Early Medical Case Management Intervention to coordinate care and shorten recovery times, and a Preferred Provider Network for treatment when available. Atlas also supports Return to Work and Stay at Work programs that help injured employees come back safely, reducing both indemnity payments and overall claim duration.
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