Atlas Claims Management will always act as our client’s advocate. Our Claims Management best practices include:
Our Claims Management consultants work with the your insurance carriers to set up customized standards and procedures to insure prompt claim reporting, timely and appropriate communication with all parties. We continuously investigate available cost containment measures using our Claim Best Practices Assessment. Our goal – reduce your claim costs!
Our Claim Management consultants will assist you in developing the most effective team to handle your claims, working with your insurance carriers and third party administrators on getting qualified and dedicated adjusters that best fit your organization. We work toward the following:
Atlas’ Claims Management consultants are available to provide managerial training in the areas of timely claim reporting, accident investigation, Workers’ Compensation 101, and early return to work.
Telephonic Injury Triage is a unique and time-tested cost containment strategy in the mainland, and Atlas is taking the lead in Hawaii by making it available to our clients first. We have partnered up with Medcor, an experienced Telephonic Injury Triage, to reduce your Workers’ Compensation costs. In short, during the first notice of loss, a triage nurse will gather pertinent information directly from your employee, assess the nature and extent of the injury, determine the appropriate level of medical intervention, and make a referral if appropriate.
Regularly scheduled claim meetings with the insurance company claim adjusters are important to facilitate open communication and to develop action plans to bring early resolution to the claim. Atlas’ Claims Management consultants will coordinate these meetings and will provide value by bringing forward ideas to help bring closure to the claim.
Atlas provides a Claim Review Summary Report highlighting critical discussions from the claim review meetings.
Our Claims Management consultants will develop a Claim Reporting Guide that reflects all special handling procedures. This will be completed anytime you change insurance carriers.
The Claim Reporting Guides contain all special handling procedures, pertinent phone numbers, maps to the designated medical facilities and tips on how to handle employees or injured third parties. Atlas can even develop Claim Reporting Wallet Cards which can be used as a quick reference for managers when there is an injury.
Our Claims Management consultants will assess the effectiveness of your current return to work program. We want to ensure our clients are taking a proactive role by:
Claims Consulting Services will assist the client in developing a written return to work policy.
Sr. Claims Consultant, Client Consulting ServicesKeane joined Atlas in 2012 and is responsible for overseeing the company's general liability, property and auto claims management services.
Keane has nearly 25-years of experience and has held various claims positions in the property and casualty industry. Prior to Atlas, Keane was assistant vice president, claims supervisor in the field unit for Island Insurance Company Ltd. His previous claims experience also includes positions with National Interstate Insurance Company, Hawaii Hurricane Relief Fund and Pacific Insurance Company.
Please note, coverage information contained in this website is for illustration purposes only, is general in nature, does not represent insurance contract provisions and is not meant to take the place of an insurance review. Please read your policy for specific details or contact one of our Atlas Agents for more information.